Product dimensions, weight, and size will vary based on the ordered specifications. Kindly contact us for further details or customization inquiries.

We stand behind the craftsmanship of every piece we create—for life.

SHIPPING POLICY

Effective Date: August 8, 2024
At SYAN, we strive to ensure a seamless shipping experience for all our customers. Please review the details of our shipping policy below.

Shipping Destinations
SYAN offers shipping across the United States. Please note that certain regions may not be eligible for shipping due to logistical or regulatory constraints.

Shipping Methods
We prioritize providing the best available shipping solutions at the time of your order. Typically, we offer one shipping method per order; however, the carrier and method may vary depending on current circumstances and efficiency.

Processing and Shipping Time
Our standard processing and shipping times are typically between 3 to 5 weeks. For faster delivery options, please contact us at contact@syanjewelry.co. This timeframe includes both order preparation and transit time, and may vary based on:

• The availability of items in stock.

• Our current workload.

• The destination address.

External factors such as holidays or global events like pandemics may also impact shipping times. We appreciate your patience during such circumstances.

Shipping Costs

• Shipping will be calculated at checkout.

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Order Tracking
Once your order has been shipped, we will provide you with a tracking number. This allows you to monitor your package's journey from our facility to your delivery address.

Lost or Damaged Items
SYAN is not responsible for any items lost or damaged during the shipping process. If an issue arises during transit, we recommend contacting the carrier directly to resolve the matter.

Signature Requirement

For security and peace of mind, all orders require a signature upon delivery. This ensures that your valuable purchase reaches you safely.

Contact Us
For any further questions or concerns regarding our shipping policy, please contact us at contact@syanjewelry.co

RETURN AND EXCHANGE POLICY

At SYAN, we take great pride in the quality and craftsmanship of our fine jewelry. Due to the personalized nature of our products, our refund and exchange policies are outlined below to ensure clarity and transparency.
 
No Returns
We do not accept returns on any items. We encourage customers to carefully review their orders before finalizing a purchase, as all sales are considered final.
 
Exchanges
We understand that sizing can sometimes be an issue, and we are happy to offer exchanges for a different size. Please review the following guidelines for our exchange process:
Eligibility for Exchange

• Exchanges are accepted only for size issues.
• Items must be in their original, unworn condition and returned within 5 days of delivery.
• All exchange requests must be submitted via email within 24 hours of delivery.

Exchange Process
1. Contact Us:
Reach out to our customer support team at contact@syanjewelry.co to initiate an exchange and receive detailed instructions
2.Shipping Costs:
   Customers are responsible for the shipping costs to return the original item and for shipping the new item.
   We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Processing Time:
Once we receive your returned item, we will process the exchange and ship the new size within our standard processing timeframe.
 

Non-Exchangeable Items
Certain items are not eligible for exchange, including:

• Custom-made jewelry
• Engraved jewelry
• Used Jewelry
• Damaged Jewelry
• Personalized pieces

If you are unsure whether your item qualifies for an exchange, please contact our customer support team for assistance.

Note
All pieces requested for an exchange will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange request if the piece received is determined to be damaged or unsaleable. Once the item sent back for exchange is inspected and accepted, the customer will receive a notification regarding the exchange process and shipping details..
 
Contact Us
If you have any questions or concerns regarding our exchange policy, please contact us via email at contact@syanjewelry.co
Please note that all claims for exchanges or other issues must be submitted within 24 hours of receiving your item. We are here to assist you and ensure your experience with SYAN is exceptional.