At SYAN, we take great pride in the quality and craftsmanship of our fine jewelry. Due to the personalized nature of our products, our refund and exchange policies are outlined below to ensure clarity and transparency.
 
No Returns
We do not accept returns on any items. We encourage customers to carefully review their orders before finalizing a purchase, as all sales are considered final.
 
Exchanges
We understand that sizing can sometimes be an issue, and we are happy to offer exchanges for a different size. Please review the following guidelines for our exchange process:
Eligibility for Exchange

• Exchanges are accepted only for size issues.

• Items must be in their original, unworn condition and returned within 5 days of delivery.

• All exchange requests must be submitted via email within 24 hours of delivery.

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Exchange Process

1. Contact Us:
   Reach out to our customer support team at contact@syanjewelry.co to initiate an exchange and receive detailed instructions.

2. Shipping Costs:

   • Customers are responsible for the shipping costs to return the original item and for shipping the new item.

   • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Processing Time:
   Once we receive your returned item, we will process the exchange and ship the new size within our standard processing timeframe.
    

Non-Exchangeable Items
Certain items are not eligible for exchange, including:

• Custom-made jewelry

• Engraved jewelry

• Used Jewelry

• Damaged Jewelry

• Personalized pieces

If you are unsure whether your item qualifies for an exchange, please contact our customer support team for assistance.

 

Note

All pieces requested for an exchange will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange request if the piece received is determined to be damaged or unsaleable. Once the item sent back for exchange is inspected and accepted, the customer will receive a notification regarding the exchange process and shipping details..
 
Contact Us

If you have any questions or concerns regarding our exchange policy, please contact us via email at contact@syanjewelry.co
Please note that all claims for exchanges or other issues must be submitted within 24 hours of receiving your item. We are here to assist you and ensure your experience with SYAN is exceptional.